Care Home Ratings
Residential care home

Westbourne Care Home

Westbourne, 9 Bedford Road, Hitchin, SG5 2TP

Overall CQC rating

Good

Rating published 26 October 2022

Read full inspection report

Last inspected 29 September 2022

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 26 Oct 2022

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Requires improvement

5 rated inspections on record · First rated November 2015

Local healthcare

Nearest A&E

Lister Hospital

41.8% of patients seen within 4 hours (Jan 2026)

3.5 mi

Nearest GP surgery

Regal Chambers

0.4 mi

2 within 2 mi

Nearest pharmacy

Boots

0.3 mi

4 within 2 mi

Nearest dentist

0.2 mi

8 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hertfordshire (2025–26)

£906

per week, residential

£1,036

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

67

Most common: violent crime

Elderly population

14.8% of people in Hertfordshire are aged 65 or over

51.1

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Details

Number of beds27
Local authorityHertfordshire
RegionEast
Last inspected29 September 2022
Registered with CQC since7 December 2010
Registered managerSamantha Anne Campbell

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementiaLearning disabilitiesPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.