Heartwell House Residential Care Home
32 Shaftesbury Avenue, Leicester, LE4 5DQ
Overall CQC rating
Rating published 14 June 2022
Last inspected 6 May 2022
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 14 Jun 2022
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Requires improvement
9 rated inspections on record · First rated August 2015
Local healthcare
Nearest A&E
Leicester Royal Infirmary
59.2% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Belgrave Health Centre
0.4 mi
16 within 2 mi
Nearest pharmacy
Safys Chemist
0.1 mi
17 within 2 mi
Nearest dentist
0.6 mi
8 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Leicester (2025–26)
£1,044
per week, residential
£1,195
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
10.5% of people in Leicester are aged 65 or over
67.5
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.