Highwater House
104 Westwick Street, Norwich, NR2 4SZ
Overall CQC rating
Rating published 26 March 2019
Last inspected 1 March 2019
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 26 Mar 2019
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Good
2 rated inspections on record · First rated May 2016
Local healthcare
Nearest A&E
Norfolk and Norwich University Hospital:Emergency Department
66% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
West Pottergate Health Centre
0.3 mi
16 within 2 mi
Nearest pharmacy
Wellbeing Pharmacy
0.1 mi
23 within 2 mi
Nearest dentist
0.3 mi
31 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Norfolk (2025–26)
£1,015
per week, residential
£1,146
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
21.5% of people in Norfolk are aged 65 or over
48.5
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.