Care Home Ratings
Nursing home

Heatherley - Care Home with Nursing Physical Disabilities

Effingham Lane, Copthorne, RH10 3HS

Overall CQC rating

Requires Improvement

Rating published 26 July 2022

Read full inspection report

Last inspected 20 May 2022

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 26 Jul 2022

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Requires Improvement
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Requires Improvement

Rating improved from Inadequate

5 rated inspections on record · First rated May 2015

Local healthcare

Nearest A&E

Epsom General Hospital

63.1% of patients seen within 4 hours (Jan 2026)

14.6 mi

Nearest GP surgery

Copthorne Surgery

1 mi

1 within 2 mi

Nearest pharmacy

Crawley Down Pharmacy

1.9 mi

1 within 2 mi

Nearest dentist

1.5 mi

1 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Surrey (2025–26)

£952

per week, residential

£988

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

497

Most common: violent crime

Elderly population

16.1% of people in Surrey are aged 65 or over

61.3

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Leonard Cheshire Disability

144

locations

92%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds43
Local authoritySurrey
RegionSouth East
Last inspected20 May 2022
Registered with CQC since12 January 2011

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsLearning disabilitiesPhysical disabilities

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.