Care Home Ratings
Residential care home

Chiswick House

3 Christchurch Road, Norwich, NR2 2AD

Overall CQC rating

Outstanding

Rating published 21 December 2018

Read full inspection report

Last inspected 30 October 2018

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 21 Dec 2018

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Outstanding
Caring

Do staff involve and treat people with compassion, kindness and respect?

Outstanding
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Good

2 rated inspections on record · First rated April 2016

Local healthcare

Nearest A&E

Norfolk and Norwich University Hospital:Emergency Department

66% of patients seen within 4 hours (Jan 2026)

2.2 mi

Nearest GP surgery

Mile End Road Surgery

0.2 mi

15 within 2 mi

Nearest pharmacy

Hurn Chemist

0.4 mi

19 within 2 mi

Nearest dentist

0.3 mi

27 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Norfolk (2025–26)

£1,015

per week, residential

£1,146

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

801

Most common: violent crime

Elderly population

21.5% of people in Norfolk are aged 65 or over

48.5

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Black Swan International Limited

24

locations

100%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds32
Local authorityNorfolk
RegionEast
Last inspected30 October 2018
Registered with CQC since18 January 2011
Registered managerMariana Marinela Condruz

Services and specialisms

Caring for adults over 65 yrs

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.