Heathcote
19-23 Unthank Road, Norwich, NR2 2PA
Overall CQC rating
Rating published 29 December 2018
Last inspected 3 February 2022
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 3 Mar 2022
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating unchanged since last inspection
2 rated inspections on record · First rated September 2015
Local healthcare
Nearest A&E
Norfolk and Norwich University Hospital:Emergency Department
66% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Trinity & Bowthorpe Medical Practice
0.2 mi
16 within 2 mi
Nearest pharmacy
Vauxhall Street Phamacy and Post Office
0.2 mi
22 within 2 mi
Nearest dentist
0 mi
27 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Norfolk (2025–26)
£1,015
per week, residential
£1,146
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
21.5% of people in Norfolk are aged 65 or over
48.5
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
Black Swan International Limited
24
locations
100%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.