Care Home Ratings
Residential care home

Harleston House

115 Park Road, Lowestoft, NR32 4HX

Overall CQC rating

Outstanding

Rating published 17 January 2019

Read full inspection report

Last inspected 26 January 2021

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 24 Feb 2021

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Outstanding
Caring

Do staff involve and treat people with compassion, kindness and respect?

Outstanding
Responsive

Are services organised so they meet people’s needs?

Outstanding
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Good

2 rated inspections on record · First rated June 2016

Local healthcare

Nearest A&E

Norfolk and Norwich University Hospital:Emergency Department

66% of patients seen within 4 hours (Jan 2026)

24.1 mi

Nearest GP surgery

High Street Surgery

0.1 mi

5 within 2 mi

Nearest pharmacy

High Street Pharmacy

0.1 mi

9 within 2 mi

Nearest dentist

0.2 mi

7 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Suffolk (2025–26)

£1,064

per week, residential

£1,051

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

44

Most common: violent crime

Elderly population

8.6% of people in Suffolk are aged 65 or over

106.3

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Greensleeves Homes Trust

32

locations

94%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds39
Local authoritySuffolk
RegionEast
Last inspected26 January 2021
Registered with CQC since7 December 2010
Registered managerSusan Graham

Services and specialisms

Caring for adults over 65 yrsDementiaPhysical disabilities

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.