Care Home Ratings
Residential care home

High View Care Services Limited - 9 High View Road

9 High View Road, Upper Norwood, London, SE19 3SS

Overall CQC rating

Requires Improvement

Rating published 10 June 2023

Read full inspection report

Last inspected 26 April 2023

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 10 Jun 2023

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Requires Improvement
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating declined from Good

2 rated inspections on record · First rated September 2018

Local healthcare

Nearest A&E

Croydon University Hospital

63.7% of patients seen within 4 hours (Jan 2026)

2.2 mi

Nearest GP surgery

Paxton Green Health Centre

0.7 mi

13 within 2 mi

Nearest pharmacy

Sefgrove Chemist

0.3 mi

24 within 2 mi

Nearest dentist

0.3 mi

16 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Croydon (2025–26)

£1,168

per week, residential

£1,300

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

351

Most common: violent crime

Elderly population

12% of people in Croydon are aged 65 or over

60.5

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

High View Care Services Limited

5

locations

67%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds5
Local authorityCroydon
RegionLondon
Last inspected26 April 2023
Registered with CQC since7 January 2011
Registered managerBenjamin Kofi Frimpong

Services and specialisms

Caring for adults under 65 yrsMental health conditionsSubstance misuse problems

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.