Arbrook House Care Home
36 Copsem Lane, Esher, KT10 9HE
Overall CQC rating
Rating published 26 February 2019
Last inspected 9 January 2019
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 26 Feb 2019
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Good
3 rated inspections on record · First rated September 2015
Local healthcare
Nearest A&E
Epsom General Hospital
63.1% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Esher Green Surgery
1.2 mi
3 within 2 mi
Nearest pharmacy
Central Pharmacy
0.8 mi
3 within 2 mi
Nearest dentist
0.7 mi
4 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Surrey (2025–26)
£952
per week, residential
£988
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: burglary
Elderly population
16.1% of people in Surrey are aged 65 or over
61.3
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
Bupa Care Homes (BNH) Limited
44
locations
76%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.