Care Home Ratings
Residential care home

Avenues South East - 492 Maidstone Road

Blue Bell Hill, Chatham, ME5 9QN

Overall CQC rating

Requires Improvement

Rating published 19 May 2020

Read full inspection report

Last inspected 24 February 2020

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 19 May 2020

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Requires Improvement
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Requires Improvement

Rating declined from Good

3 rated inspections on record · First rated August 2015

Local healthcare

Nearest A&E

Medway Maritime Hospital

57.2% of patients seen within 4 hours (Jan 2026)

3.5 mi

Nearest GP surgery

King George Road Surgery

1.3 mi

3 within 2 mi

Nearest pharmacy

Asda

0.8 mi

5 within 2 mi

Nearest dentist

0.2 mi

3 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Kent (2025–26)

£1,187

per week, residential

£1,378

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

101

Most common: violent crime

Elderly population

17.7% of people in Kent are aged 65 or over

50.1

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Avenues South East

50

locations

75%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds4
Local authorityKent
RegionSouth East
Last inspected24 February 2020
Registered with CQC since24 January 2011
Registered managerJennifer Ann Mason

Services and specialisms

Learning disabilities

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.