Care Home Ratings
Residential care home

Milehouse Lane

25 Milehouse Lane, St Albans, AL1 1TF

Overall CQC rating

Good

Rating published 28 September 2017

Read full inspection report

Last inspected 16 August 2017

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 28 Sept 2017

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Requires improvement

2 rated inspections on record · First rated July 2016

Local healthcare

Nearest A&E

Queen Elizabeth II Hospital

6.4 mi

Nearest GP surgery

Hatfield Road Surgery

0.8 mi

7 within 2 mi

Nearest pharmacy

St Albans Pharmacy

0.5 mi

13 within 2 mi

Nearest dentist

1 mi

8 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hertfordshire (2025–26)

£906

per week, residential

£1,036

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

210

Most common: violent crime

Elderly population

14.8% of people in Hertfordshire are aged 65 or over

51.1

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Voyage 1 Limited

438

locations

92%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds7
Local authorityHertfordshire
RegionEast
Last inspected16 August 2017
Registered with CQC since20 December 2010
Registered managerEmma Elizabeth-Susan James

Services and specialisms

Caring for adults under 65 yrsLearning disabilities

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.