Care Home Ratings
Residential care home

Lilac Lodge & Lavender Cottage

9-11 Gorleston Road, Oulton Broad, Lowestoft, NR32 3AA

Overall CQC rating

Good

Rating published 31 October 2017

Read full inspection report

Last inspected 18 September 2017

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 31 Oct 2017

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Requires improvement

2 rated inspections on record · First rated July 2016

Local healthcare

Nearest A&E

Norfolk and Norwich University Hospital:Emergency Department

66% of patients seen within 4 hours (Jan 2026)

22.9 mi

Nearest GP surgery

Victoria Road Surgery

0.6 mi

7 within 2 mi

Nearest pharmacy

Holly Pharmacy

0.1 mi

12 within 2 mi

Nearest dentist

1 mi

8 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Suffolk (2025–26)

£1,064

per week, residential

£1,051

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

44

Most common: violent crime

Elderly population

8.6% of people in Suffolk are aged 65 or over

106.3

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Country Retirement & Nursing Homes Ltd

7

locations

67%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds34
Local authoritySuffolk
RegionEast
Last inspected18 September 2017
Registered with CQC since30 December 2010
Registered managerZena Bridget Stotter

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementia

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.