Normandy House
2 Laser Close, Shenley Lodge, Milton Keynes, MK5 7AZ
Overall CQC rating
Rating published 19 October 2021
Last inspected 8 September 2021
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 19 Oct 2021
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating declined from Good
6 rated inspections on record · First rated April 2015
Local healthcare
Nearest A&E
Milton Keynes University Hospital
50.4% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Westcroft Medical Centre
1.3 mi
7 within 2 mi
Nearest pharmacy
Jardines (on-line)
0.4 mi
14 within 2 mi
Nearest dentist
0.8 mi
7 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Milton Keynes (2025–26)
£936
per week, residential
£1,031
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
12.6% of people in Milton Keynes are aged 65 or over
43.7
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
CareTech Community Services Limited
52
locations
63%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.