Pembroke House
11 Oxford Road, Gillingham, ME7 4BS
Overall CQC rating
Rating published 25 September 2021
Last inspected 9 August 2021
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 25 Sept 2021
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating unchanged since last inspection
4 rated inspections on record · First rated September 2015
Local healthcare
Nearest A&E
Medway Maritime Hospital
57.2% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
0.2 mi
13 within 2 mi
Nearest pharmacy
Smiths Pharmacy
0.2 mi
20 within 2 mi
Nearest dentist
0.2 mi
14 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Medway (2025–26)
£875
per week, residential
£1,126
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
14.5% of people in Medway are aged 65 or over
41.5
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
The Royal Naval Benevolent Trust
2
locations
100%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.