Creative Support - The Laurels (Cumbria)
10 Norfolk Road, Carlisle, CA2 5PQ
Overall CQC rating
Rating published 10 April 2020
Last inspected 9 February 2021
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 26 Feb 2021
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Requires improvement
4 rated inspections on record · First rated March 2016
Local healthcare
Nearest A&E
Cumberland Infirmary
51.2% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Blackwell Road Surgery
0.9 mi
7 within 2 mi
Nearest pharmacy
Well Pharmacy
0.4 mi
11 within 2 mi
Nearest dentist
0.3 mi
11 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Cumberland (2025–26)
£990
per week, residential
£1,066
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
23.5% of people in Cumberland are aged 65 or over
36.5
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
Creative Support Limited
213
locations
63%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.