Care Home Ratings
Residential care home

Milner House

30A Vicarage Road, Rugby, CV22 7AJ

Overall CQC rating

Good

Rating published 26 February 2020

Read full inspection report

Last inspected 5 February 2020

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 26 Feb 2020

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating unchanged since last inspection

3 rated inspections on record · First rated June 2015

Local healthcare

Nearest A&E

University Hospital Coventry & Warwickshire

7.9 mi

Nearest GP surgery

Central Surgery

0.2 mi

5 within 2 mi

Nearest pharmacy

Rowlands Pharmacy

0.2 mi

10 within 2 mi

Nearest dentist

0.4 mi

7 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Warwickshire (2025–26)

£916

per week, residential

£1,030

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

99

Most common: violent crime

Elderly population

17.7% of people in Warwickshire are aged 65 or over

51.8

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

New Directions (Rugby) Limited

11

locations

100%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds3
Local authorityWarwickshire
RegionWest Midlands
Last inspected5 February 2020
Registered with CQC since28 June 2011
Registered managerCarol Payne

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsCaring for childrenDementiaLearning disabilitiesMental health conditionsPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.