Care Home Ratings
Residential care home

St Michaels House

71 Holwell Road, Welwyn Garden City, AL7 3SF

Overall CQC rating

Good

Rating published 18 August 2021

Read full inspection report

Last inspected 9 July 2021

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 18 Aug 2021

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Requires Improvement
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating unchanged since last inspection

3 rated inspections on record · First rated August 2017

Local healthcare

Nearest A&E

Queen Elizabeth II Hospital

0.8 mi

Nearest GP surgery

0.3 mi

3 within 2 mi

Nearest pharmacy

Boots

0.2 mi

5 within 2 mi

Nearest dentist

0.2 mi

4 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hertfordshire (2025–26)

£906

per week, residential

£1,036

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

126

Most common: violent crime

Elderly population

14.8% of people in Hertfordshire are aged 65 or over

51.1

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Hertfordshire County Council

16

locations

100%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds12
Local authorityHertfordshire
RegionEast
Last inspected9 July 2021
Registered with CQC since16 April 2016
Registered managerKaren Ann Matthews

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsLearning disabilitiesPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.