Care Home Ratings
Nursing home

Hallmark Kew House Luxury Care Home

58 Spencer Hill Road, London, SW19 4EL

Overall CQC rating

Outstanding

Rating published 6 October 2023

Read full inspection report

Last inspected 1 June 2023

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 6 Oct 2023

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Outstanding
Responsive

Are services organised so they meet people’s needs?

Outstanding
Effective

Does the care achieve good outcomes and help maintain quality of life?

Outstanding

Rating unchanged since last inspection

3 rated inspections on record · First rated August 2016

Local healthcare

Nearest A&E

St George's Hospital

66.8% of patients seen within 4 hours (Jan 2026)

1.7 mi

Nearest GP surgery

Francis Grove Surgery

0.2 mi

18 within 2 mi

Nearest pharmacy

Boots

0.4 mi

37 within 2 mi

Nearest dentist

0 mi

31 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Merton (2025–26)

£1,188

per week, residential

£1,130

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

470

Most common: violent crime

Elderly population

11.4% of people in Merton are aged 65 or over

37.1

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Details

Number of beds81
Local authorityMerton
RegionLondon
Last inspected1 June 2023
Registered with CQC since11 July 2016
Registered managerNatasha Ethel Shillingford

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementiaPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.