Step-forward support services
129 Millfield Road, Birmingham, B20 1EA
Overall CQC rating
Rating published 12 July 2019
Last inspected 14 June 2019
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 12 Jul 2019
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Local healthcare
Nearest A&E
Midland Metropolitan University Hospital
77.6% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Tower Hill Partnership Medical Practice
0.9 mi
12 within 2 mi
Nearest pharmacy
Hamstead Pharmacy
0.4 mi
24 within 2 mi
Nearest dentist
1.1 mi
5 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Birmingham (2025–26)
£874
per week, residential
£889
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
11.2% of people in Birmingham are aged 65 or over
52.8
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
Ignite Health And Home Care Services Ltd
6
locations
100%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.