Care Home Ratings
Residential care home

Carlton House Rest Home Limited

15 Barton Court Road, New Milton, BH25 6NN

Overall CQC rating

Good

Rating published 3 December 2022

Read full inspection report

Last inspected 11 October 2022

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 3 Dec 2022

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating unchanged since last inspection

6 rated inspections on record · First rated March 2015

Local healthcare

Nearest A&E

Royal Bournemouth Hospital

7.3 mi

Nearest GP surgery

Barton Surgery

0.4 mi

3 within 2 mi

Nearest pharmacy

Boots

0.3 mi

8 within 2 mi

Nearest dentist

0.1 mi

3 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hampshire (2025–26)

£1,245

per week, residential

£1,365

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

14

Most common: violent crime

Elderly population

19.1% of people in Hampshire are aged 65 or over

50.8

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Details

Number of beds40
Local authorityHampshire
RegionSouth East
Last inspected11 October 2022
Registered with CQC since16 September 2011
Registered managerEmma Felicity Colein

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementiaMental health conditionsPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.

Carlton House Rest Home Limited, New Milton — CQC Rating: Good | Care Home Ratings