Care Home Ratings
Residential care home

Primrose House

45 Atlantic Way, Westward Ho, Bideford, EX39 1JD

Overall CQC rating

Good

Rating published 28 March 2023

Read full inspection report

Last inspected 14 March 2023

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 28 Mar 2023

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating unchanged since last inspection

5 rated inspections on record · First rated January 2017

Local healthcare

Nearest A&E

North Devon District Hospital

8.7 mi

Nearest GP surgery

Northam Surgery

0.7 mi

2 within 2 mi

Nearest pharmacy

Arnold's Pharmacy

0.2 mi

3 within 2 mi

Nearest dentist

0.7 mi

2 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Devon (2025–26)

£1,110

per week, residential

£1,363

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

21

Most common: violent crime

Elderly population

22.7% of people in Devon are aged 65 or over

44.3

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Stonehaven (Healthcare) Ltd

9

locations

83%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds30
Local authorityDevon
RegionSouth West
Last inspected14 March 2023
Registered with CQC since24 October 2016
Registered managerKathryn Elizabeth Southouse

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementiaPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.