Care Home Ratings
Residential care home

Donec Mews

Headley Road, Grayshott, Hindhead, GU26 6DP

Overall CQC rating

Good

Rating published 24 October 2018

Read full inspection report

Last inspected 8 February 2021

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 11 Mar 2021

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Rating improved from Requires improvement

3 rated inspections on record · First rated July 2015

Local healthcare

Nearest A&E

Royal Surrey County Hospital

59.1% of patients seen within 4 hours (Jan 2026)

11.3 mi

Nearest GP surgery

Grayshott Surgery

1 mi

1 within 2 mi

Nearest pharmacy

Wellbeing Pharmacy

2.2 mi

Nearest dentist

1.5 mi

1 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hampshire (2025–26)

£1,245

per week, residential

£1,365

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

14

Most common: other theft

Elderly population

19.1% of people in Hampshire are aged 65 or over

50.8

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

FitzRoy Support

73

locations

80%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds16
Local authorityHampshire
RegionSouth East
Last inspected8 February 2021
Registered with CQC since9 September 2011
Registered managerNatasha Louise Allison

Services and specialisms

Learning disabilitiesPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.

Donec Mews, Hindhead — CQC Rating: Good | Care Home Ratings