Milliner House
23-29 Marsh Road, Luton, LU3 2QF
Overall CQC rating
Rating published 7 September 2023
Last inspected 16 August 2023
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 7 Sept 2023
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating unchanged since last inspection
4 rated inspections on record · First rated July 2015
Local healthcare
Nearest A&E
Luton and Dunstable Hospital
61% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Leagrave Surgery
0.5 mi
18 within 2 mi
Nearest pharmacy
Bishopscote Pharmacy
0.5 mi
29 within 2 mi
Nearest dentist
0 mi
16 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Luton (2025–26)
£865
per week, residential
£972
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
9.7% of people in Luton are aged 65 or over
42.6
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
HC-One Limited
214
locations
86%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.