Care Home Ratings
Nursing home

Pemberley House

Grove Road, Basingstoke, RG21 3HL

Overall CQC rating

Requires Improvement

Rating published 30 December 2022

Read full inspection report

Last inspected 31 August 2022

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 30 Dec 2022

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Requires Improvement
Well-led

Does the leadership ensure high-quality, person-centred care?

Requires Improvement
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Requires Improvement
Effective

Does the care achieve good outcomes and help maintain quality of life?

Requires Improvement

Rating declined from Good

2 rated inspections on record · First rated September 2017

Local healthcare

Nearest A&E

Basingstoke and North Hampshire Hospital

42% of patients seen within 4 hours (Jan 2026)

2.3 mi

Nearest GP surgery

Bramblys Grange Medical Centre

1.1 mi

6 within 2 mi

Nearest pharmacy

S R Pharmacy

0.6 mi

9 within 2 mi

Nearest dentist

0.8 mi

8 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Hampshire (2025–26)

£1,245

per week, residential

£1,365

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

297

Most common: violent crime

Elderly population

19.1% of people in Hampshire are aged 65 or over

50.8

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Willowbrook Healthcare Limited

49

locations

80%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds72
Local authorityHampshire
RegionSouth East
Last inspected31 August 2022
Registered with CQC since3 May 2017
Registered managerErika Ann Smith

Services and specialisms

Caring for adults over 65 yrsCaring for adults under 65 yrsDementiaMental health conditionsPhysical disabilitiesSensory impairment

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.