Phoenix House
124 Crowstone Road, Westcliff On Sea, SS0 8LQ
Overall CQC rating
Rating published 18 January 2020
Last inspected 18 December 2020
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 13 Jan 2021
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Requires improvement
2 rated inspections on record · First rated January 2019
Local healthcare
Nearest A&E
Southend University Hospital
56.5% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
Valkyrie Road Surgery
0.3 mi
5 within 2 mi
Nearest pharmacy
Longthornes Pharmacy
0.5 mi
14 within 2 mi
Nearest dentist
0.4 mi
7 within 2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by Southend-on-Sea (2025–26)
£958
per week, residential
£1,003
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
16.5% of people in Southend-on-Sea are aged 65 or over
58.1
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.