Charlotte House
4 Charlotte Close, Hermitage, Thatcham, RG18 9TU
Overall CQC rating
Rating published 8 April 2020
Last inspected 11 March 2020
The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.
Report published 8 Apr 2020
Ratings by quality area
Are people protected from abuse and avoidable harm?
Does the leadership ensure high-quality, person-centred care?
Do staff involve and treat people with compassion, kindness and respect?
Are services organised so they meet people’s needs?
Does the care achieve good outcomes and help maintain quality of life?
Rating improved from Requires improvement
2 rated inspections on record · First rated March 2019
Local healthcare
Nearest A&E
Royal Berkshire Hospital
61.6% of patients seen within 4 hours (Jan 2026)
Nearest GP surgery
The Downland Practice
1.8 mi
1 within 2 mi
Nearest pharmacy
Halo Pharmacy
3.4 mi
Nearest dentist
3.2 mi
Healthcare locations from OpenStreetMap. Distances are approximate (straight line).
Area information
Council-funded care home fees
Average rates paid by West Berkshire (2025–26)
£1,238
per week, residential
£1,147
per week, nursing
Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.
Recorded crime nearby
Street-level crimes reported in this area (December 2025)
Most common: violent crime
Elderly population
17.7% of people in West Berkshire are aged 65 or over
35.6
beds per 1,000 aged 65+
Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.
Provider
Prior's Court Foundation
4
locations
100%
rated Good or Outstanding
Provider data from CQC. Portfolio ratings calculated from our database.