Care Home Ratings
Residential care home

The Oaks

The Oaks, The Rosery, Mulbarton, Norwich, NR14 8AL

Overall CQC rating

Good

Rating published 20 April 2023

Read full inspection report

Last inspected 3 April 2023

The rating above may date from an earlier inspection. CQC only updates ratings when they assess the relevant quality areas.

Report published 20 Apr 2023

Ratings by quality area

Safe

Are people protected from abuse and avoidable harm?

Good
Well-led

Does the leadership ensure high-quality, person-centred care?

Good
Caring

Do staff involve and treat people with compassion, kindness and respect?

Good
Responsive

Are services organised so they meet people’s needs?

Good
Effective

Does the care achieve good outcomes and help maintain quality of life?

Good

Local healthcare

Nearest A&E

Norfolk and Norwich University Hospital:Emergency Department

66% of patients seen within 4 hours (Jan 2026)

4.4 mi

Nearest GP surgery

Mulbarton Surgery

0.4 mi

2 within 2 mi

Nearest pharmacy

Boots Pharmacy

0.5 mi

1 within 2 mi

Nearest dentist

0.5 mi

1 within 2 mi

Healthcare locations from OpenStreetMap. Distances are approximate (straight line).

Area information

Council-funded care home fees

Average rates paid by Norfolk (2025–26)

£1,015

per week, residential

£1,146

per week, nursing

Self-funded residents typically pay more. These are the rates local authorities pay providers on behalf of council-funded residents.

Recorded crime nearby

Street-level crimes reported in this area (December 2025)

17

Most common: violent crime

Elderly population

21.5% of people in Norfolk are aged 65 or over

48.5

beds per 1,000 aged 65+

Fee data from DHSC. Crime data from police.uk. Population data from ONS. All under the Open Government Licence.

Provider

Red Oaks Care Ltd

2

locations

100%

rated Good or Outstanding

Provider data from CQC. Portfolio ratings calculated from our database.

Details

Number of beds6
Local authorityNorfolk
RegionEast
Last inspected3 April 2023
Registered with CQC since23 March 2020
Registered managerHeidi Yvette Payling

Services and specialisms

Caring for adults under 65 yrsLearning disabilities

Ratings and inspection data from the Care Quality Commission under the Open Government Licence. Hospital data from OpenStreetMap.

Read our methodology · This is not medical advice. Always visit a care home in person before making a decision.

The Oaks, Norwich — CQC Rating: Good | Care Home Ratings